Effective Date: January 1, 2024 Domain: Skill-Upseed Africa
1. Introduction
Skill-Upseed Africa (“we,” “our,” “us”) is committed to transparency and customer satisfaction. This Returns & Refunds Policy outlines the terms under which refunds or returns may be processed for payments related to our programs, products, and services.
2. Eligibility for Refunds
Refunds may be considered under the following conditions:
- Program Enrollment Fees: If a participant withdraws within seven (7) days of registration and has not yet accessed program materials or services, they may qualify for a partial refund.
- Workshop & Event Fees: Cancellations made at least 48 hours before the scheduled event may be eligible for a refund, subject to an administrative fee.
- Digital Products or Training Materials: Due to the nature of digital content, refunds are not provided once materials are accessed or downloaded.
- Merchandise Purchases: Returns for physical items must be requested within 14 days of purchase, with items in original condition.
3. Non-Refundable Items & Fees
The following items are non-refundable:
- Donations and contributions
- Completed coaching or mentoring sessions
- Accessed online courses or training materials
- Administrative processing fees
4. Process for Requesting a Refund
To request a refund or return:
- Contact our team via info@skillupseedafrica.org with your order or registration details.
- Provide a brief explanation for your request.
- Our team will review your request within 5 business days and notify you of the outcome.
5. Refund Method & Timeline
Approved refunds will be processed using the original payment method within 10 business days. Refund timing may vary depending on bank policies or financial institutions.
6. Changes to Policy
Skill-Upseed Africa reserves the right to update or modify this Returns & Refunds Policy as necessary. Updates will be posted on our website and effective immediately.
7. Contact Us
For any questions regarding returns or refunds, please contact:
Email: info@skillupseedafrica.org Physical Address: Plot 12 Republic Cell, Eastern Uganda, P.O. Box 1549, Mbale, Uganda